How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

April 2, 2021

It took a while to get an appointment and go over our needs. Once that was set, I was very pleased with the comprehensive way the program was outlined and presented, the choices, the open way you shared your expertise. I feel very comfortable that we will get the best service.

March 29, 2021

Everyone at Immedia is great to work with.

March 8, 2021

I've worked with Immedia for many years and the customer service has always been outstanding. I appreciate the quick response and service turn-around I've been getting from my account manager and service reps. I look forward to a continued partnership with Immedia.

Project Team

159 total responses

Client Feedback:

93.75

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

583 total responses

Client Feedback:

90.16

December 5, 2024

Joe was very helpful. Thank you!

December 5, 2024

Very nice team... look forward to your proposal.

November 19, 2024

Both were very professional, friendly, and great to work with! They tested everything to ensure it was working perfectly, delivered neat, high-quality work, and left the space spotless. Highly recommend! Thank you!