Home > How Our Clients Score Us

How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
December 13, 2024
A quicker response from Sales on generating the proposal would have been appreciated. Even though Jason is super busy, he stepped in to expedite the proposal himself. Much appreciated.
December 10, 2024
Your team is professional and reliable. I plan to continue using Immedia.
October 9, 2024
Stephanie Fierro is quick to respond and very helpful in answering questions.

Project Team

159 total responses
Client Feedback:
93.75
January 13, 2022
Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.
December 15, 2021
The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.
December 3, 2021
I was anticipating the worst, what with the supply chain issues and scheduling challenges, but you all managed to pull it off! The weekly updates that Bert, Kerri, and Tom provided, allowed me to manage the concerns of our Group President (of the business unit purchasing the rooms) and keep him appraised of potential delays. I also appreciated our contingency discussions early on regarding alternate designs and your ongoing efforts to find alternate sourcing. I imagine that you fought some internal and supplier battles to push this over the line. Ultimately, the actions you took on our behalf are why do business with IMMedia. And they are why I recommend IMMedia when I can do so.

Service Team

583 total responses
Client Feedback:
90.16
March 18, 2024
Job well done!
March 15, 2024
Leading up to the service, I did not receive a call back for several days. I appreciated the service once it happened.
March 14, 2024
Customer service and Attention to detail.. thank you again.
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
© Immedia LLC. All rights reserved.
Our VideosOur CulturePortfolioBlogCareersContact UsPrivacy Policy
Search
We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.