How Our Clients Score Us: 65%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

150 total responses
85.71
Client Feedback:
July 13, 2020
Immedia has provided exceptional service and products over the 15 years the Credit Union has partnered with them.
June 22, 2020
Working with Tom on our purchases and project planning has been great!
June 22, 2020
Zack and Cody are excellent at customer service !

Project Team

159 total responses
Client Feedback:
93.75
October 26, 2020
Great service, continued follow up! Love Immedia!
October 15, 2020
Immedia is always available for me, and their professionalism is fantastic.
September 24, 2020
The service has been provided on a timely manner with hight quality. Very responsible.

Service Team

597 total responses
Client Feedback:
90.16
May 12, 2020
The service is wonderful and responsive. The products as a whole seem to take a long and expensive route when other simpler solutions exist.
April 24, 2020
Always quick and always a pleasure.
April 20, 2020
Keith did a great job troubleshooting the issues and went the extra mile to ensure everything was working in the room.