How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
September 29, 2023
I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.
September 7, 2023
Dependability and Reliability...You guys are doing great! Thanks!
July 14, 2023
Clear, timely communication.

Project Team

159 total responses
Client Feedback:
93.75
June 15, 2023
Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.
January 16, 2023
I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.
January 26, 2022
I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses
Client Feedback:
90.16
November 12, 2024
Very professional and supportive team of people. Excellent to work with and have always made sure that the Customer is satisfied and happy with the solution.
November 12, 2024
Brandon is a wonderful tech! He always assists promptly and courteously! Thank you!
November 7, 2024
Every technician we've worked with has demonstrated exceptional customer service and expertise.