How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

September 29, 2023

I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.

September 7, 2023

Dependability and Reliability...You guys are doing great! Thanks!

July 14, 2023

Clear, timely communication.

Project Team

159 total responses

Client Feedback:

93.75

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

December 15, 2021

The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.

December 3, 2021

I was anticipating the worst, what with the supply chain issues and scheduling challenges, but you all managed to pull it off! The weekly updates that Bert, Kerri, and Tom provided, allowed me to manage the concerns of our Group President (of the business unit purchasing the rooms) and keep him appraised of potential delays. I also appreciated our contingency discussions early on regarding alternate designs and your ongoing efforts to find alternate sourcing. I imagine that you fought some internal and supplier battles to push this over the line. Ultimately, the actions you took on our behalf are why do business with IMMedia. And they are why I recommend IMMedia when I can do so.

Service Team

583 total responses

Client Feedback:

90.16

November 12, 2024

Very professional and supportive team of people. Excellent to work with and have always made sure that the Customer is satisfied and happy with the solution.

November 12, 2024

Brandon is a wonderful tech! He always assists promptly and courteously! Thank you!

November 7, 2024

Every technician we've worked with has demonstrated exceptional customer service and expertise.