How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

January 3, 2023

Carl and Cody showed interest in our technical and financial situations and presented solutions that met the needs of both.

January 18, 2022

Cody was helpful and responsive throughout the process.

December 17, 2021

We have been working with Immedia for more than a decade, and we have always been impressed with your sales and service teams. Keep up the good work.

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses

Client Feedback:

90.16

November 12, 2024

Very professional and supportive team of people. Excellent to work with and have always made sure that the Customer is satisfied and happy with the solution.

November 12, 2024

Brandon is a wonderful tech! He always assists promptly and courteously! Thank you!

November 7, 2024

Every technician we've worked with has demonstrated exceptional customer service and expertise.