How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
November 3, 2021
Professional, conscientious, committed.
October 25, 2021
Why? Because Immedia deserves it, they continue to do great work
August 16, 2021
Meets or exceeds expectations consistently!

Project Team

159 total responses
Client Feedback:
93.75
September 3, 2021
Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.
August 23, 2021
Fantastic job everyone! :-)
August 23, 2021
Immedia has great communication, fulfills their promises and I enjoy working with them.

Service Team

583 total responses
Client Feedback:
90.16
November 12, 2024
Very professional and supportive team of people. Excellent to work with and have always made sure that the Customer is satisfied and happy with the solution.
November 12, 2024
Brandon is a wonderful tech! He always assists promptly and courteously! Thank you!
November 7, 2024
Every technician we've worked with has demonstrated exceptional customer service and expertise.