How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

December 19, 2023

Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.

November 17, 2023

We have a strong and standing relationship with Carl and the team. We know we can get things done together.

September 29, 2023

I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.

Project Team

159 total responses

Client Feedback:

93.75

January 10, 2024

Great team. Ryan is incredibly average but I can look past that. 😃

January 4, 2024

Ryan and John really handled our installation beautifully in a timely and experienced manor.

December 13, 2023

The positive score we have given is a true reflection of our satisfaction with the excellent workmanship and the high standards demonstrated throughout the project.

Service Team

583 total responses

Client Feedback:

90.16

August 28, 2023

Both Brandon and Joe were thorough, respectful, patient and knowledgable. Matthew kept things moving and communicated the perfect amount. Overall, this experience was excellent. I would and have told others about Immedia. Great job.

August 17, 2023

We always get quick professional service and techs are always very attentative.

August 17, 2023

I am always amazed and impressed at the level of care we get from Immedia! I would happily recommend your company to anyone in need of the best AV support in the valley.