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How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
December 13, 2024
A quicker response from Sales on generating the proposal would have been appreciated. Even though Jason is super busy, he stepped in to expedite the proposal himself. Much appreciated.
December 10, 2024
Your team is professional and reliable. I plan to continue using Immedia.
October 9, 2024
Stephanie Fierro is quick to respond and very helpful in answering questions.

Project Team

159 total responses
Client Feedback:
93.75
August 1, 2024
The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.
Astronautics
May 16, 2024
The team was reliable, effective and easy to work with. Great experience all around.
March 13, 2024
Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

583 total responses
Client Feedback:
90.16
November 6, 2024
We were able to get a next day appointment for service which was great. The tech that came out was very pleasant and explained his approach to the reported issue. He left us with troubleshooting steps in the event of future issues. The actual issue for the support call wasn't able to be clearly addressed. There were multiple firmware updates applied to the system camera in the hopes that this might address the issue. These steps could have been shared via email as a first step and potentially have avoided a service call.
October 23, 2024
Personal attention from the staff. You get what you pay for!
October 21, 2024
Team was responsive and were able to identify our issues quickly.
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.