How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
July 28, 2021
Professional, quick response to all requests so far.
July 20, 2021
Immedia has been very attentive, informative, and detail with the project so far. We have no complaints at the moment.
July 1, 2021
Kelsey responds in a timely manner and is a very good listener! :)

Project Team

159 total responses
Client Feedback:
93.75
December 11, 2023
Professionalism and knowledge of the field.
December 10, 2023
Partnership. With the latest project, I felt that Immedia cared about the final outcome of the new AV.
November 28, 2023
Everyone was great to work with. There were some mix-ups but a resolution was found.

Service Team

583 total responses
Client Feedback:
90.16
November 6, 2024
We were able to get a next day appointment for service which was great. The tech that came out was very pleasant and explained his approach to the reported issue. He left us with troubleshooting steps in the event of future issues. The actual issue for the support call wasn't able to be clearly addressed. There were multiple firmware updates applied to the system camera in the hopes that this might address the issue. These steps could have been shared via email as a first step and potentially have avoided a service call.
October 23, 2024
Personal attention from the staff. You get what you pay for!
October 21, 2024
Team was responsive and were able to identify our issues quickly.