How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

January 25, 2021

Todd and Colin surprised me with how quickly they were able to get this room built, even due to its smaller size. Kudos to those who did all the prep work since even thought I don't see that part of the project it affects the outcome while on site. I look forward to working with you in the future. Thank you.

January 21, 2021

Cody and team was wonderful to work with. We had to make a few changes and they were on it quickly.

January 8, 2021

Always easy to work with!

Project Team

159 total responses

Client Feedback:

93.75

January 13, 2022

Immedia is always professional and gets the job done correctly the first time . A pleasure to work with.

December 15, 2021

The job was done well, but the communication was seriously lacking. I was told to meet the team at our office space at 6 AM. So, I showed up 10 minutes before 6. No one showed up until 7 AM. When I asked the team about it, they told me the job got rescheduled, but no one told me it got rescheduled. So, I had to be at a job site at 6 AM on my day off for no reason. I could have waited an hour. Like I said earlier, the job was done well, but there was definitely a lack of professionalism in communication, and for that, I blame the project manager.

December 3, 2021

I was anticipating the worst, what with the supply chain issues and scheduling challenges, but you all managed to pull it off! The weekly updates that Bert, Kerri, and Tom provided, allowed me to manage the concerns of our Group President (of the business unit purchasing the rooms) and keep him appraised of potential delays. I also appreciated our contingency discussions early on regarding alternate designs and your ongoing efforts to find alternate sourcing. I imagine that you fought some internal and supplier battles to push this over the line. Ultimately, the actions you took on our behalf are why do business with IMMedia. And they are why I recommend IMMedia when I can do so.

Service Team

583 total responses

Client Feedback:

90.16

November 6, 2024

We were able to get a next day appointment for service which was great. The tech that came out was very pleasant and explained his approach to the reported issue. He left us with troubleshooting steps in the event of future issues. The actual issue for the support call wasn't able to be clearly addressed. There were multiple firmware updates applied to the system camera in the hopes that this might address the issue. These steps could have been shared via email as a first step and potentially have avoided a service call.

October 23, 2024

Personal attention from the staff. You get what you pay for!

October 21, 2024

Team was responsive and were able to identify our issues quickly.