How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

December 10, 2020

Nickie is great - very responsive & attentive.

December 10, 2020

We have worked with Immedia for 15+ years now and have always found you to be Knowledgeable, professional and trust worthy. This is why I have had no issue recommending Immedia to other organizations.

November 12, 2020

Matt, is personal, kind, energetic, and willing to work with you. He seems like he genuinely cares about his business and customers. He takes the time to get to know you and is very thorough and detail oriented.

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses

Client Feedback:

90.16

November 6, 2024

We were able to get a next day appointment for service which was great. The tech that came out was very pleasant and explained his approach to the reported issue. He left us with troubleshooting steps in the event of future issues. The actual issue for the support call wasn't able to be clearly addressed. There were multiple firmware updates applied to the system camera in the hopes that this might address the issue. These steps could have been shared via email as a first step and potentially have avoided a service call.

October 23, 2024

Personal attention from the staff. You get what you pay for!

October 21, 2024

Team was responsive and were able to identify our issues quickly.