How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

December 19, 2023

Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.

November 17, 2023

We have a strong and standing relationship with Carl and the team. We know we can get things done together.

September 29, 2023

Jared in sales has been most helpful as the project scope evolved. He also put us together with MD Acoustics for a full analysis of our project space.

Project Team

159 total responses

Client Feedback:

93.75

August 20, 2021

Every time I have selected Immedia, the results have been predictable, dependable, and thoroughly professional on each project. Their people and their culture come through for the win every time.

August 11, 2021

On time, great attitude and professional.

August 9, 2021

Constant communication, excellent follow-through (even with some setbacks), and professional and courteous employees! You guys were amazing!

Service Team

583 total responses

Client Feedback:

90.16

November 6, 2024

We were able to get a next day appointment for service which was great. The tech that came out was very pleasant and explained his approach to the reported issue. He left us with troubleshooting steps in the event of future issues. The actual issue for the support call wasn't able to be clearly addressed. There were multiple firmware updates applied to the system camera in the hopes that this might address the issue. These steps could have been shared via email as a first step and potentially have avoided a service call.

October 23, 2024

Personal attention from the staff. You get what you pay for!

October 21, 2024

Team was responsive and were able to identify our issues quickly.