How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

January 3, 2023

Carl and Cody showed interest in our technical and financial situations and presented solutions that met the needs of both.

January 18, 2022

Cody was helpful and responsive throughout the process.

December 17, 2021

We have been working with Immedia for more than a decade, and we have always been impressed with your sales and service teams. Keep up the good work.

Project Team

159 total responses

Client Feedback:

93.75

March 22, 2021

Our installation went smoothly and on time. There was one thing missed in the planning stage of this project but the installation team was able to accommodate this without any issues or delays.

March 15, 2021

The job was done in a thoughtful, considerate way. The information has been updated all the time. customer service was wonderful.

February 19, 2021

Nice job on this Kerrie. You kept me apprised as to everything that was happening on a weekly basis.

Service Team

583 total responses

Client Feedback:

90.16

November 6, 2024

We were able to get a next day appointment for service which was great. The tech that came out was very pleasant and explained his approach to the reported issue. He left us with troubleshooting steps in the event of future issues. The actual issue for the support call wasn't able to be clearly addressed. There were multiple firmware updates applied to the system camera in the hopes that this might address the issue. These steps could have been shared via email as a first step and potentially have avoided a service call.

October 23, 2024

Personal attention from the staff. You get what you pay for!

October 21, 2024

Team was responsive and were able to identify our issues quickly.