How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses
85.71
Client Feedback:
December 10, 2020
We have worked with Immedia for 15+ years now and have always found you to be Knowledgeable, professional and trust worthy. This is why I have had no issue recommending Immedia to other organizations.
December 10, 2020
Nickie is great - very responsive & attentive.
November 12, 2020
Matt, is personal, kind, energetic, and willing to work with you. He seems like he genuinely cares about his business and customers. He takes the time to get to know you and is very thorough and detail oriented.

Project Team

159 total responses
Client Feedback:
93.75
January 30, 2021
Great product, we are excited about our updated media centers. We are excited to see our student use the new e-sports team computers / facilities.
January 5, 2021
Josh always is timely and does a great job. Overall Immedia is very quick to respond to our requests.
December 17, 2020
Immedia provided excellent service with a professional team, and they delivered the product ahead of schedule. The end result is an easy to use, beautiful audio visual system that met all of our requirements within budget. Thank you!

Service Team

586 total responses
Client Feedback:
90.16
December 22, 2021
Timely, always takes care of all the hotel needs.
December 16, 2021
Technician was very professional, understood what the issue was and diligent to provide all details very transparently
December 14, 2021
The service was provided in timely manner. very thoughtful.