How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

July 28, 2021

Professional, quick response to all requests so far.

July 20, 2021

Immedia has been very attentive, informative, and detail with the project so far. We have no complaints at the moment.

July 1, 2021

Kelsey responds in a timely manner and is a very good listener! :)

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses

Client Feedback:

90.16

October 15, 2024

Brandon was great at explaining everything to me and giving me some extra troubleshooting tips. Also, Brandon did an excellent job of bringing our IT provider BlueKey up to speed. I appreciate the service!

October 7, 2024

Our tech, Joe, is always professional and works to make sure the issue is resolved. He thinks ahead and lets me know of any potential issues that may arise if there are still issues to be resolved. I appreciate being able to reach Mark on the servi(more...)

October 3, 2024

This was some of the best customer service we've ever received. Great communication, quality work, and timely completion.