How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

April 2, 2021

It took a while to get an appointment and go over our needs. Once that was set, I was very pleased with the comprehensive way the program was outlined and presented, the choices, the open way you shared your expertise. I feel very comfortable that we will get the best service.

March 29, 2021

Everyone at Immedia is great to work with.

March 8, 2021

I've worked with Immedia for many years and the customer service has always been outstanding. I appreciate the quick response and service turn-around I've been getting from my account manager and service reps. I look forward to a continued partnership with Immedia.

Project Team

159 total responses

Client Feedback:

93.75

January 10, 2024

Great team. Ryan is incredibly average but I can look past that. 😃

January 4, 2024

Ryan and John really handled our installation beautifully in a timely and experienced manor.

December 13, 2023

The positive score we have given is a true reflection of our satisfaction with the excellent workmanship and the high standards demonstrated throughout the project.

Service Team

583 total responses

Client Feedback:

90.16

October 15, 2024

Brandon was great at explaining everything to me and giving me some extra troubleshooting tips. Also, Brandon did an excellent job of bringing our IT provider BlueKey up to speed. I appreciate the service!

October 7, 2024

Our tech, Joe, is always professional and works to make sure the issue is resolved. He thinks ahead and lets me know of any potential issues that may arise if there are still issues to be resolved. I appreciate being able to reach Mark on the servi(more...)

October 3, 2024

This was some of the best customer service we've ever received. Great communication, quality work, and timely completion.