How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

September 9, 2024

Great follow through and professionalism

August 28, 2024

It appears that your team knows their stuff, which is refreshing.

June 6, 2024

The team, most importantly Thomas, was response to ours and the end users' requirements to get this project designed and sold.

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses

Client Feedback:

90.16

December 8, 2021

Denny did a nice job testing all of the equipment to make sure it was functioning properly. He also took the time to clean up the equipment room, dusting the filters and the other equipment. Thanks!

December 7, 2021

The onsite service technicians did a great job.

December 6, 2021

Dylan was very thorough. The fix he came with didn't take care of the issue, so he went over the entire system with a fine tooth comb to identify then fix the problem. He is always friendly, prompt, and appears very well informed on his profession.