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How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses
85.71
Client Feedback:
May 31, 2024
Love that they are available and the knowledge they bring to the issues we have.
May 15, 2024
Experience and communication.
April 1, 2024
The staff are always available and very easy to work with. They are very knowledgeable and just easy to work with!

Project Team

159 total responses
Client Feedback:
93.75
June 5, 2020
Timely response to project questions, fair pricing, subject matter experts at each tier of the project, follow up and close outs take client feedback sincerely.
June 2, 2020
Elizabeth is the bomb!
May 22, 2020
Our sales person doesn't seem to understand how the State requires quotes. She has to reduce the quotes multiple times, then when we request another quote for another project it's like she doesn't remember how she did the last quote. It is very frustrating on the quote end. On the install end Immedia is fantastic.

Service Team

586 total responses
Client Feedback:
90.16
December 8, 2021
Denny did a nice job testing all of the equipment to make sure it was functioning properly. He also took the time to clean up the equipment room, dusting the filters and the other equipment. Thanks!
December 7, 2021
The onsite service technicians did a great job.
December 6, 2021
Dylan was very thorough. The fix he came with didn't take care of the issue, so he went over the entire system with a fine tooth comb to identify then fix the problem. He is always friendly, prompt, and appears very well informed on his profession.
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.