How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

December 13, 2024

A quicker response from Sales on generating the proposal would have been appreciated. Even though Jason is super busy, he stepped in to expedite the proposal himself. Much appreciated.

December 10, 2024

Your team is professional and reliable. I plan to continue using Immedia.

October 9, 2024

Stephanie Fierro is quick to respond and very helpful in answering questions.

Project Team

159 total responses

Client Feedback:

93.75

September 3, 2021

Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.

August 23, 2021

Immedia has great communication, fulfills their promises and I enjoy working with them.

August 23, 2021

Fantastic job everyone! :-)

Service Team

583 total responses

Client Feedback:

90.16

December 8, 2021

Denny did a nice job testing all of the equipment to make sure it was functioning properly. He also took the time to clean up the equipment room, dusting the filters and the other equipment. Thanks!

December 7, 2021

The onsite service technicians did a great job.

December 6, 2021

Dylan was very thorough. The fix he came with didn't take care of the issue, so he went over the entire system with a fine tooth comb to identify then fix the problem. He is always friendly, prompt, and appears very well informed on his profession.