How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

December 19, 2023

Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.

November 17, 2023

We have a strong and standing relationship with Carl and the team. We know we can get things done together.

September 29, 2023

I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.

Project Team

159 total responses

Client Feedback:

93.75

November 23, 2021

This was an easy decomm project but, as always, the team from Immedia handled the work with professionalism and promptness getting everything done ahead of schedule!

September 18, 2021

Your team is always the BEST! I am pretty behind on any technological advances and every time the IMMEDIA team is here, they always take the time to explain (in terms I can understand) what the issue is/was and how they fixed it. Thank you so much!!

September 17, 2021

As always, the team was professional and did a great job!

Service Team

583 total responses

Client Feedback:

90.16

December 2, 2021

Technicians were great, did everything that we asked of them. Only reason I didn't put a '10' was because of the time it took to get someone out for repairs. I realize there are scheduling conflicts and what not (I know how that goes) but would have liked to have been done sooner. Otherwise was a great experience.

November 30, 2021

Our technician, Josh, was prompt, polite and explained what he did.

November 23, 2021

Dylan did an excellent job troubleshooting and ultimately solving a tricky Crestron interface issue. We appreciate you guys!