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How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses
85.71
Client Feedback:
January 7, 2025
Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)
December 31, 2024
The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.
December 30, 2024
Stephanie rocks! Very professional, adheres to schedule, and super sweet.

Project Team

159 total responses
Client Feedback:
93.75
June 5, 2020
Timely response to project questions, fair pricing, subject matter experts at each tier of the project, follow up and close outs take client feedback sincerely.
June 2, 2020
Elizabeth is the bomb!
May 22, 2020
Our sales person doesn't seem to understand how the State requires quotes. She has to reduce the quotes multiple times, then when we request another quote for another project it's like she doesn't remember how she did the last quote. It is very frustrating on the quote end. On the install end Immedia is fantastic.

Service Team

586 total responses
Client Feedback:
90.16
December 2, 2021
Technicians were great, did everything that we asked of them. Only reason I didn't put a '10' was because of the time it took to get someone out for repairs. I realize there are scheduling conflicts and what not (I know how that goes) but would have liked to have been done sooner. Otherwise was a great experience.
November 30, 2021
Our technician, Josh, was prompt, polite and explained what he did.
November 23, 2021
Dylan did an excellent job troubleshooting and ultimately solving a tricky Crestron interface issue. We appreciate you guys!
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.