How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

July 24, 2020

Response was very fast and communication about appointment was great.

July 14, 2020

Great providers of information, design assistance solutions and great customer support/follow up.

July 13, 2020

Immedia has provided exceptional service and products over the 15 years the Credit Union has partnered with them.

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

586 total responses

Client Feedback:

90.16

November 17, 2021

Denny has always done consistent and great work on my projects.

November 15, 2021

Immedia has always gone a great job. Very professional, every team member! I've know and worked with Jeff and Immedia for more than 10 years. Jeff should be proud, that every individual I have meet from Immedia (not just with my service call) every situation has worked with clients, as if they were working with Jeff's parents. Great job!!

November 12, 2021

Awesome job guys, very quick response and resolution.