How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
December 13, 2024
A quicker response from Sales on generating the proposal would have been appreciated. Even though Jason is super busy, he stepped in to expedite the proposal himself. Much appreciated.
December 10, 2024
Your team is professional and reliable. I plan to continue using Immedia.
October 9, 2024
Stephanie Fierro is quick to respond and very helpful in answering questions.

Project Team

159 total responses
Client Feedback:
93.75
October 27, 2023
All teammates at Immedia have been very professional and helpful!
October 2, 2023
Overall enjoy working with the professionalism of Immedia over the years. If it's not done correctly or doesn't meet expectations, they provide solutions, not additional change orders.
September 13, 2023
Work was done on time; personnel were polite, worked well toghether

Service Team

583 total responses
Client Feedback:
90.16
September 30, 2021
Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)
September 27, 2021
Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.
September 24, 2021
Tech Dylan was very thorough and explained in detail what he was working on when asked. He made sure to finish the work orders requested despite the tech issues he was facing. He stayed late just to make sure service was fully completed. Thank you so much, Dylan!