How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

May 31, 2024

Love that they are available and the knowledge they bring to the issues we have.

May 15, 2024

Experience and communication.

April 1, 2024

The staff are always available and very easy to work with. They are very knowledgeable and just easy to work with!

Project Team

159 total responses

Client Feedback:

93.75

December 11, 2023

Professionalism and knowledge of the field.

December 10, 2023

Partnership. With the latest project, I felt that Immedia cared about the final outcome of the new AV.

November 28, 2023

Everyone was great to work with. There were some mix-ups but a resolution was found.

Service Team

583 total responses

Client Feedback:

90.16

September 30, 2021

Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)

September 27, 2021

Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.

September 24, 2021

Tech Dylan was very thorough and explained in detail what he was working on when asked. He made sure to finish the work orders requested despite the tech issues he was facing. He stayed late just to make sure service was fully completed. Thank you so much, Dylan!