How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

September 29, 2023

Jared in sales has been most helpful as the project scope evolved. He also put us together with MD Acoustics for a full analysis of our project space.

September 7, 2023

Dependability and Reliability...You guys are doing great! Thanks!

July 14, 2023

Clear, timely communication.

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses

Client Feedback:

90.16

September 30, 2021

Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)

September 27, 2021

Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.

September 24, 2021

Tech Dylan was very thorough and explained in detail what he was working on when asked. He made sure to finish the work orders requested despite the tech issues he was facing. He stayed late just to make sure service was fully completed. Thank you so much, Dylan!