How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

January 3, 2023

Carl and Cody showed interest in our technical and financial situations and presented solutions that met the needs of both.

January 18, 2022

Cody was helpful and responsive throughout the process.

December 17, 2021

We have been working with Immedia for more than a decade, and we have always been impressed with your sales and service teams. Keep up the good work.

Project Team

159 total responses

Client Feedback:

93.75

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

583 total responses

Client Feedback:

90.16

September 30, 2021

Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)

September 27, 2021

Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.

September 24, 2021

Tech Dylan was very thorough and explained in detail what he was working on when asked. He made sure to finish the work orders requested despite the tech issues he was facing. He stayed late just to make sure service was fully completed. Thank you so much, Dylan!