How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

December 31, 2024

The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.

December 30, 2024

Stephanie rocks! Very professional, adheres to schedule, and super sweet.

Project Team

159 total responses

Client Feedback:

93.75

October 26, 2020

Great service, continued follow up! Love Immedia!

October 15, 2020

Immedia is always available for me, and their professionalism is fantastic.

September 24, 2020

The service has been provided on a timely manner with hight quality. Very responsible.

Service Team

586 total responses

Client Feedback:

90.16

September 30, 2021

Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)

September 27, 2021

Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.

September 24, 2021

Tech Dylan was very thorough and explained in detail what he was working on when asked. He made sure to finish the work orders requested despite the tech issues he was facing. He stayed late just to make sure service was fully completed. Thank you so much, Dylan!