How Our Clients Score Us: 64%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

154 total responses

85.71

Client Feedback:

June 22, 2020

Zack and Cody are excellent at customer service !

June 9, 2020

Have always had great project install and support experiences.

June 2, 2020

The service was quick and as expected. Thanks Immedia!

Project Team

159 total responses

Client Feedback:

93.75

August 20, 2021

Every time I have selected Immedia, the results have been predictable, dependable, and thoroughly professional on each project. Their people and their culture come through for the win every time.

August 11, 2021

On time, great attitude and professional.

August 9, 2021

Constant communication, excellent follow-through (even with some setbacks), and professional and courteous employees! You guys were amazing!

Service Team

601 total responses

Client Feedback:

90.16

October 4, 2021

Great job, quick service from guys that really care.

September 30, 2021

Matt went out of his way to come out onsite to lend a hand. Solved the issue within 20 minutes of being here and was professional throughout the whole interactions. 10/10 would call Matt back :)

September 27, 2021

Your tech was courteous and generous with his time. He stayed and tested everything to make sure it all worked as it should after installing the POE Injector.