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How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses
85.71
Client Feedback:
January 7, 2025
Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)
December 31, 2024
The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.
December 30, 2024
Stephanie rocks! Very professional, adheres to schedule, and super sweet.

Project Team

159 total responses
Client Feedback:
93.75
August 1, 2024
The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.
Astronautics
May 16, 2024
The team was reliable, effective and easy to work with. Great experience all around.
March 13, 2024
Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

586 total responses
Client Feedback:
90.16
July 28, 2021
Fast responses and were able to get us back to a semi-working state, very much appreciated given we didn't have any of the needed programming.
July 23, 2021
Successful lens adjustment. The tech was a hour late, but handled things well after arriving.
July 23, 2021
Ben was very knowledgeable and persistent in getting a solution to the issues we had
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.