How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
May 4, 2023
Consistency on pricing.
April 12, 2023
Victoria was very responsive and worked hard to make a quote happen within specific time constraints.
February 21, 2023
Immedia is ALWAYS a 10 for us! Always there when we need, even with short notice. Solid Partner!

Project Team

159 total responses
Client Feedback:
93.75
September 3, 2021
Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.
August 23, 2021
Fantastic job everyone! :-)
August 23, 2021
Immedia has great communication, fulfills their promises and I enjoy working with them.

Service Team

583 total responses
Client Feedback:
90.16
September 17, 2024
Quick response, and the technician had the knowledge to resolve the issues promptly.
September 11, 2024
The team was able to quickly assist us with an issue when we were under a very tight timeline - customer service at it's finest!
August 29, 2024
Joe is amazing and helps our systems stay working properly