How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses

85.71

Client Feedback:

May 4, 2023

Consistency on pricing.

April 12, 2023

Victoria was very responsive and worked hard to make a quote happen within specific time constraints.

February 21, 2023

Immedia is ALWAYS a 10 for us! Always there when we need, even with short notice. Solid Partner!

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses

Client Feedback:

90.16

August 12, 2024

Always provide fast and very reliable service! Always!

August 12, 2024

Quick response from phone service and tech came to our location the next day and solved the issue.

April 22, 2024

Joseph did everything he could think of to resolve a Zoom issue within our room. While it didn't seem fully resolved, it actually did end up working in the end! He was helpful and provided coding for me to use if the issue ever arises again.