How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

April 2, 2021

It took a while to get an appointment and go over our needs. Once that was set, I was very pleased with the comprehensive way the program was outlined and presented, the choices, the open way you shared your expertise. I feel very comfortable that we will get the best service.

March 29, 2021

Everyone at Immedia is great to work with.

March 8, 2021

I've worked with Immedia for many years and the customer service has always been outstanding. I appreciate the quick response and service turn-around I've been getting from my account manager and service reps. I look forward to a continued partnership with Immedia.

Project Team

159 total responses

Client Feedback:

93.75

December 11, 2023

Professionalism and knowledge of the field.

December 10, 2023

Partnership. With the latest project, I felt that Immedia cared about the final outcome of the new AV.

November 28, 2023

Everyone was great to work with. There were some mix-ups but a resolution was found.

Service Team

586 total responses

Client Feedback:

90.16

March 30, 2021

Customer Support was excellent as usual. The onsite tech was very thorough and was able to quickly find and resolve the issue

March 29, 2021

Matthew was good over the phone and provided great customer service. He could have easily passed me off and set an appointment but worked to resolve the issue.

March 26, 2021

Dylan Milford is extremely professional and is always willing to help when we need it most! Thanks to him we're able to wrap up a large project early so many kudos for his assistance and a BIG THANK YOU to Matt Beck and Kelsey Graham for getting him onsite with us so quickly!