How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

May 31, 2024

Love that they are available and the knowledge they bring to the issues we have.

May 15, 2024

Experience and communication.

April 1, 2024

The staff are always available and very easy to work with. They are very knowledgeable and just easy to work with!

Project Team

159 total responses

Client Feedback:

93.75

October 27, 2023

All teammates at Immedia have been very professional and helpful!

October 2, 2023

Overall enjoy working with the professionalism of Immedia over the years. If it's not done correctly or doesn't meet expectations, they provide solutions, not additional change orders.

September 13, 2023

Work was done on time; personnel were polite, worked well toghether

Service Team

586 total responses

Client Feedback:

90.16

March 30, 2021

Customer Support was excellent as usual. The onsite tech was very thorough and was able to quickly find and resolve the issue

March 29, 2021

Matthew was good over the phone and provided great customer service. He could have easily passed me off and set an appointment but worked to resolve the issue.

March 26, 2021

Dylan Milford is extremely professional and is always willing to help when we need it most! Thanks to him we're able to wrap up a large project early so many kudos for his assistance and a BIG THANK YOU to Matt Beck and Kelsey Graham for getting him onsite with us so quickly!