How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

December 19, 2023

Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.

November 17, 2023

We have a strong and standing relationship with Carl and the team. We know we can get things done together.

September 29, 2023

I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.

Project Team

159 total responses

Client Feedback:

93.75

September 3, 2021

Staff was excellent to work with from the tech who came on site to diagnose the issue to the techs that installed the equipment. And sales was amazing, we had started this prior to the pandemic and during the year + that we were not allowed to come into the office I never once felt pushed to complete our purchase and install. Very professional and polite always. Great company to work with.

August 23, 2021

Immedia has great communication, fulfills their promises and I enjoy working with them.

August 23, 2021

Fantastic job everyone! :-)

Service Team

586 total responses

Client Feedback:

90.16

March 30, 2021

Customer Support was excellent as usual. The onsite tech was very thorough and was able to quickly find and resolve the issue

March 29, 2021

Matthew was good over the phone and provided great customer service. He could have easily passed me off and set an appointment but worked to resolve the issue.

March 26, 2021

Dylan Milford is extremely professional and is always willing to help when we need it most! Thanks to him we're able to wrap up a large project early so many kudos for his assistance and a BIG THANK YOU to Matt Beck and Kelsey Graham for getting him onsite with us so quickly!