How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

September 29, 2023

Jared in sales has been most helpful as the project scope evolved. He also put us together with MD Acoustics for a full analysis of our project space.

September 7, 2023

Dependability and Reliability...You guys are doing great! Thanks!

July 14, 2023

Clear, timely communication.

Project Team

159 total responses

Client Feedback:

93.75

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

586 total responses

Client Feedback:

90.16

March 30, 2021

Customer Support was excellent as usual. The onsite tech was very thorough and was able to quickly find and resolve the issue

March 29, 2021

Matthew was good over the phone and provided great customer service. He could have easily passed me off and set an appointment but worked to resolve the issue.

March 26, 2021

Dylan Milford is extremely professional and is always willing to help when we need it most! Thanks to him we're able to wrap up a large project early so many kudos for his assistance and a BIG THANK YOU to Matt Beck and Kelsey Graham for getting him onsite with us so quickly!