How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

December 19, 2023

Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.

November 17, 2023

We have a strong and standing relationship with Carl and the team. We know we can get things done together.

September 29, 2023

I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.

Project Team

159 total responses

Client Feedback:

93.75

December 11, 2023

Professionalism and knowledge of the field.

December 10, 2023

Partnership. With the latest project, I felt that Immedia cared about the final outcome of the new AV.

November 28, 2023

Everyone was great to work with. There were some mix-ups but a resolution was found.

Service Team

586 total responses

Client Feedback:

90.16

March 12, 2021

Josh Hines consistently goes above and beyond to make sure Freedom has what they need. He has worked numerous days this year helping us get our AV systems back up after internal Network issues and we couldn't have done it without him. Truly a lifesaver!

March 9, 2021

Very prompt and took care of our issue!

March 4, 2021

Dylan has good knowledge and works while he is here. We have always been very satisfied with his work on our A/V system. He is also a very personable young man who is great to talk to and is good at explaining the various issues.