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How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
April 28, 2020
Great communication and professionalism
April 10, 2020
The Immedia team is great. Not only are they subject matter experts in the A/V market but their team members are genuinely good people to work with.

Project Team

159 total responses
Client Feedback:
93.75
June 15, 2023
Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.
January 16, 2023
I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.
January 26, 2022
I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

583 total responses
Client Feedback:
90.16
March 26, 2024
Great response time, service, attitude. Everyone I have dealt with in person and on the phone has always been very helpful and pleasant.
March 26, 2024
Brandon is always incredibly helpful and efficient! I can always trust him to get the job done for me, whether it's tricky or simple to solve.
March 25, 2024
Joe was knowledgeable and respectful.
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.