How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

January 7, 2025

Stephanie and team have been prepared and on time with deliverables. The owner is relying on the Greystar property management team to guide decisions that relate to AV, and they have agreed with the design choices Immedia has made thus far. Everyt(more...)

December 31, 2024

The Immedia Team continually evolves and adapts to meet the challenges of the present. I appreciate their efforts greatly in ensuring my team's success with them.

December 30, 2024

Stephanie rocks! Very professional, adheres to schedule, and super sweet.

Project Team

159 total responses

Client Feedback:

93.75

August 1, 2024

The solution and equipment recommended had really good capability and excellent quality. The staff was very knowledgeable, helpful, and professional.

Astronautics

May 16, 2024

The team was reliable, effective and easy to work with. Great experience all around.

March 13, 2024

Everyone I was in contact with at each of the installs was respectful and polite. They explained each piece and answered all of our questions thoroughly. We appreciated the user guides as well.

Service Team

586 total responses

Client Feedback:

90.16

August 19, 2020

Dylan and Josh came in and replaced a malfunctioning television. They did a great job and helped us to understand a few more things about the new system. Really happy with how personable, professional and willing to help and teach. Thanks guys.

August 18, 2020

Good service from the whole team!

August 17, 2020

Immedia in general is genuine, professional, courteous and thoughtful. They know their product line and installation is top notch. I would recommend Immedia to anyone commercially.