How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses

85.71

Client Feedback:

April 2, 2021

It took a while to get an appointment and go over our needs. Once that was set, I was very pleased with the comprehensive way the program was outlined and presented, the choices, the open way you shared your expertise. I feel very comfortable that we will get the best service.

March 29, 2021

Everyone at Immedia is great to work with.

March 8, 2021

I've worked with Immedia for many years and the customer service has always been outstanding. I appreciate the quick response and service turn-around I've been getting from my account manager and service reps. I look forward to a continued partnership with Immedia.

Project Team

159 total responses

Client Feedback:

93.75

June 15, 2023

Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.

January 16, 2023

I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.

January 26, 2022

I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

586 total responses

Client Feedback:

90.16

May 14, 2020

I have worked with Immedia for 6+ years and have never been let down or disappointed. You are professional and VERY responsive. Companies would be lucky to have a vendor like Immedia.

May 13, 2020

Once on site, IMMEDIA is great to work with. We are looking forward to the time when their Tucson presence is stronger, so that response times might be cut.

May 12, 2020

The service is wonderful and responsive. The products as a whole seem to take a long and expensive route when other simpler solutions exist.