How Our Clients Score Us: 65%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

150 total responses
85.71
Client Feedback:
July 27, 2020
Excellent service and customer service ethic. Great team to work with.
July 24, 2020
Response was very fast and communication about appointment was great.
July 14, 2020
Great providers of information, design assistance solutions and great customer support/follow up.

Project Team

159 total responses
Client Feedback:
93.75
June 5, 2020
Timely response to project questions, fair pricing, subject matter experts at each tier of the project, follow up and close outs take client feedback sincerely.
June 2, 2020
Elizabeth is the bomb!
May 22, 2020
Our sales person doesn't seem to understand how the State requires quotes. She has to reduce the quotes multiple times, then when we request another quote for another project it's like she doesn't remember how she did the last quote. It is very frustrating on the quote end. On the install end Immedia is fantastic.

Service Team

597 total responses
Client Feedback:
90.16
June 2, 2020
Dylan is always so helpful! Thank you
June 2, 2020
Josh is always great to work with
May 27, 2020
Great communication and had no problems