Home > How Our Clients Score Us

How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses
85.71
Client Feedback:
December 19, 2023
Team has been fantastic. Responsive, reliable, professional. Outstanding service and expereince.
November 17, 2023
We have a strong and standing relationship with Carl and the team. We know we can get things done together.
September 29, 2023
I have found Immedia's Sales team to be responsive to our organization's needs and proactive in leading cross-functional changes within Immedia to improve project implementations and service support performance.

Project Team

159 total responses
Client Feedback:
93.75
August 20, 2021
Every time I have selected Immedia, the results have been predictable, dependable, and thoroughly professional on each project. Their people and their culture come through for the win every time.
August 11, 2021
On time, great attitude and professional.
August 9, 2021
Constant communication, excellent follow-through (even with some setbacks), and professional and courteous employees! You guys were amazing!

Service Team

586 total responses
Client Feedback:
90.16
May 14, 2020
I have worked with Immedia for 6+ years and have never been let down or disappointed. You are professional and VERY responsive. Companies would be lucky to have a vendor like Immedia.
May 13, 2020
Once on site, IMMEDIA is great to work with. We are looking forward to the time when their Tucson presence is stronger, so that response times might be cut.
May 12, 2020
The service is wonderful and responsive. The products as a whole seem to take a long and expensive route when other simpler solutions exist.
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
© Immedia LLC. All rights reserved.
Our VideosOur CulturePortfolioBlogCareersContact UsPrivacy Policy
Search
We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.