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How Our Clients Score Us: 81%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

149 total responses
85.71
Client Feedback:
September 29, 2023
Jared in sales has been most helpful as the project scope evolved. He also put us together with MD Acoustics for a full analysis of our project space.
September 7, 2023
Dependability and Reliability...You guys are doing great! Thanks!
July 14, 2023
Clear, timely communication.

Project Team

159 total responses
Client Feedback:
93.75
June 15, 2023
Everyone at Immedia that worked on our project was patient, professional, and an expert. When we need a company to work with for these needs again in the future I'm going to push for us to use Immedia.
January 16, 2023
I like working with you guys. You are a good partner. Here is some constructive criticism. I would like to see a more proactive job completion. I have had to push for completion. I would rather you push me. A good example of this is job 19001.
January 26, 2022
I'm not sure what project this was for, but recent ones have been spot on! I appreciate everything you do, thank you.

Service Team

586 total responses
Client Feedback:
90.16
May 14, 2020
I have worked with Immedia for 6+ years and have never been let down or disappointed. You are professional and VERY responsive. Companies would be lucky to have a vendor like Immedia.
May 13, 2020
Once on site, IMMEDIA is great to work with. We are looking forward to the time when their Tucson presence is stronger, so that response times might be cut.
May 12, 2020
The service is wonderful and responsive. The products as a whole seem to take a long and expensive route when other simpler solutions exist.
8399 East Hartford Drive
Scottsdale, AZ, 85255
480.483.3399
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We are an enterprise-centric technology company that takes the challenges of managing networked-AV off the shoulders of IT. We own the issues associated with AV standards, asset management, remote monitoring, support, and security.