How Our Clients Score Us: 65%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

150 total responses
85.71
Client Feedback:
July 13, 2020
Immedia has provided exceptional service and products over the 15 years the Credit Union has partnered with them.
June 22, 2020
Working with Tom on our purchases and project planning has been great!
June 22, 2020
Zack and Cody are excellent at customer service !

Project Team

159 total responses
Client Feedback:
93.75
September 22, 2020
Immedia provides awesome service, and is always professional!
September 11, 2020
Excellent team, good communication, and positive results.
August 27, 2020
Immedia has an incredible track record of getting projects complete, from design all the way to occupancy, with professionalism and a willingness to do whatever it takes to uphold and my clients' reputation and my own. No other AV contractor has performed to the same degree in the southwest in my 11 years in business across numerous projects.

Service Team

597 total responses
Client Feedback:
90.16
May 20, 2020
Josh is always great to work with. We appreciate the support.
May 14, 2020
I have worked with Immedia for 6+ years and have never been let down or disappointed. You are professional and VERY responsive. Companies would be lucky to have a vendor like Immedia.
May 13, 2020
Once on site, IMMEDIA is great to work with. We are looking forward to the time when their Tucson presence is stronger, so that response times might be cut.