How Our Clients Score Us: 65%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

150 total responses
85.71
Client Feedback:
June 9, 2020
Have always had great project install and support experiences.
June 2, 2020
The service was quick and as expected. Thanks Immedia!
May 7, 2020
Good service and ongoing communications were excellent.

Project Team

159 total responses
Client Feedback:
93.75
October 26, 2020
Great service, continued follow up! Love Immedia!
October 15, 2020
Immedia is always available for me, and their professionalism is fantastic.
September 24, 2020
The service has been provided on a timely manner with hight quality. Very responsible.

Service Team

597 total responses
Client Feedback:
90.16
May 20, 2020
Josh is always great to work with. We appreciate the support.
May 14, 2020
I have worked with Immedia for 6+ years and have never been let down or disappointed. You are professional and VERY responsive. Companies would be lucky to have a vendor like Immedia.
May 13, 2020
Once on site, IMMEDIA is great to work with. We are looking forward to the time when their Tucson presence is stronger, so that response times might be cut.