How Our Clients Score Us: 87%

We believe in 100% transparency. Every comment we have received, both positive and negative, is displayed below with the most recent at the top.
You can read more about how a Net Promoter Score works here.

In April of 2020 we began using this system to keep a pulse on our performance and client satisfaction. We have chosen to report the last 90 days as an indicator of current performance. This is more meaningful than how we did a year or more ago. The survey is sent to our clients twice during a project and after every service call. If you receive an email requesting a response, it will take less than ten seconds to respond. Thank you for helping us improve!

Sales Team

145 total responses
85.71
Client Feedback:
December 13, 2024
A quicker response from Sales on generating the proposal would have been appreciated. Even though Jason is super busy, he stepped in to expedite the proposal himself. Much appreciated.
December 10, 2024
Your team is professional and reliable. I plan to continue using Immedia.
October 9, 2024
Stephanie Fierro is quick to respond and very helpful in answering questions.

Project Team

159 total responses
Client Feedback:
93.75
January 30, 2021
Great product, we are excited about our updated media centers. We are excited to see our student use the new e-sports team computers / facilities.
January 5, 2021
Josh always is timely and does a great job. Overall Immedia is very quick to respond to our requests.
December 17, 2020
Immedia provided excellent service with a professional team, and they delivered the product ahead of schedule. The end result is an easy to use, beautiful audio visual system that met all of our requirements within budget. Thank you!

Service Team

583 total responses
Client Feedback:
90.16
December 5, 2024
Joe was very helpful. Thank you!
December 5, 2024
Very nice team... look forward to your proposal.
November 19, 2024
Both were very professional, friendly, and great to work with! They tested everything to ensure it was working perfectly, delivered neat, high-quality work, and left the space spotless. Highly recommend! Thank you!