Voice of the Customer: Why we use Immedia for Every Workplace Technology Installation
What’s the secret? How are we able to earn the trust of our partners not just for one project but for ALL OF THEM? The best way to answer these questions is to hear from the people that really know why Immedia is so great – our customers. Read on to see what they have say about the magic that keeps them coming back.
Consistent Execution
- “Everything went smoothly, and I so appreciate how little I have to be involved!”
- “Dylan and Keith had great attitudes and were genuinely concerned that I was satisfied… and I am.”
- “Ben was very knowledgeable and persistent in getting a solution.”
- “Constant communication, excellent follow-through (even with some setbacks), and professional and courteous employees!” You guys were amazing!”
- “[Immedia’s] results have been predictable, dependable and thoroughly professional on each project. Their people and their culture come through for the win every time.”
From design to installation to after care, we keep clients informed throughout the lifecycle of a project. We don’t leave until every component is certified, any hiccups have been addressed, and your team has been trained on each piece of new equipment.
Experience
- “The tech was knowledgeable and was able to correct the issue.”
- “Keith took the time to explain the issue to me and showed me how to fix it in the future. I really appreciate that.”
- “Immedia has been very attentive, informative and detailed with the project so far.”
- “Immedia provided what we asked for, with expert recommendations.”
- “[The Immedia team} always takes the time to explain (in terms I can understand) what the issue is/was and how they fixed it.”
- “[The tech] stayed and tested everything to make sure it all worked as it should after installing.”
We know our stuff! With more than 425 total industry certifications, almost 30 certified technical specialists, and a dozen plus staff members with specialized credentials, our team has more certifications than any other AV company in Arizona.
Extremely Fast Service and Support
- “Kelsey responds in a timely manner and is a very good listener.”
- “Josh was on time and took care of the issue quickly.”
- “Within minutes of sending an email, Matt called to walk me through a simple fix! Thank you so much!”
- “We appreciate the quick response time. Someone was on-site the next day.”
- “Always responsive and easy to work with.”
After a project is completed, we’re still here for you. The best part is we respond quickly! More than 70% of support calls are resolved in the first visit. Those that require a little extra time are typically closed within 2-3 days. For those wanting the ultimate in speedy service, we offer ImmediaCare packages that allow us to monitor and manage your system from afar.
The Review that basically Sums it Up
“You all ROCK!! Thank you!!!
Ready to begin experiencing this kind of amazing know-how, service and follow-through? Reach out to schedule a consultation with someone from our Immedia or ImmediaStudios team. It’ll be the best tech call you’ve ever made.
